Property Care in Tenerife You Can Trust
Frequently Asked Questions
Answers to common questions about property care, key holding and looking after your Tenerife home while you’re away.
WHO DO WE HELP?
We mainly work with non-resident homeowners and second-home owners who spend part of the year away from Tenerife and want a trusted local person to look after their property while they are not on the island.
WHAT IS PROPERTY CARE?
Property care means having one trusted local contact who can look after your home while you are away. This can include regular inspections, key holding, maintenance coordination, access for technicians, emergency visits and practical support when something needs attention.
WHAT DOES KEY HOLDING INCLUDE?
We keep your property keys securely and use them only when access is required for agreed visits, inspections, technicians, maintenance, deliveries or emergencies.
HOW OFTEN CAN YOU CHECK MY PROPERTY?
Our property care plans include regular scheduled inspections, and additional visits can also be arranged whenever needed.
WHAT DO YOU CHECK DURING A PROPERTY INSPECTION?
We check the general condition of the property and look for signs of leaks, moisture, damage, security issues or anything unusual. We can also ventilate the home, check doors and windows and send you a photo report after the visit.
CAN YOU VISIT MY PROPERTY AFTER A STORM OR IF SOMETHING SEEMS WRONG?
Yes. If there has been bad weather, an alarm notification, a concern from a neighbour or another unexpected issue, we can visit the property, assess the situation and keep you updated.
CAN YOU GIVE ACCESS TO TECHNICIANS OR CONTRACTORS WHILE I’M AWAY?
Yes. We can provide access to trusted technicians, contractors or suppliers, meet them at the property and supervise the visit when required.
CAN YOU ORGANISE REPAIRS AND MAINTENANCE?
Yes. We can help arrange repairs and maintenance, coordinate local professionals and keep you informed while the work is being completed.
CAN YOU SUPERVISE RENOVATION OR HOME IMPROVEMENT PROJECTS?
Yes. We can coordinate contractors, deliveries and appointments, monitor progress and provide updates so that work can continue even when you are not in Tenerife.
DO YOU WORK WITH BOTH APARTMENTS AND VILLAS?
Yes. We look after both apartments and villas for owners who are not permanently based in Tenerife.
DO YOU PROVIDE CLEANING OR HOLIDAY RENTAL MANAGEMENT?
Cleaning can be arranged when needed, for example before your arrival. Tenerife Key Holder is primarily a property care and key holding service rather than a full holiday rental management company.
HOW DO I GET STARTED?
Contact us and tell us a little about your property, where it is located and what kind of support you need. We can then recommend the most suitable property care plan or arrange a personalised service.
WHY USE A PROFESSIONAL KEY HOLDER INSTEAD OF LEAVING A KEY WITH A NEIGHBOUR?
A neighbour may be happy to help occasionally, but repeated requests for access, deliveries, technicians or inspections can become uncomfortable. With a professional key holder, you are not asking for a favour — you are asking for a service.
